Delivery & Installation.
We deliver throughout the UK - 24/7
** We have introduced a Non-Contact delivery method for all hospitals, care homes and medical facilities. Our delivery and courier teams are following best practice sanitisation procedures.
Please note we currently do not sell to or deliver to domestic properties.
- We are proud of our track record when it comes to delivery. We know that getting your products to you on time, exactly when we say we will, delivered to the precise location where you need it - are all vitally important to you.
- Our UK-wide delivery network enables us to deliver and install equipment quickly and efficiently. We are able to offer next day delivery as standard on all stocked products. For products with longer lead times we will always aim to accelerate the delivery process for you.
If you would like to discuss shipping of your item before placing your order, please feel free to call us on Freephone 08000 191 246.
Your UK Delivery Options.
Delivery is FREE for all orders over £200.
Standard Delivery (Orders Under £200) Arrives within 2-3 Days - £9.95
Our standard courier delivery service is available on small parcels. This service covers Small Items and is applied to orders under £200 of goods weighing less than 10kg. This includes patient handling slings, batteries, wheels, bed grab rails, pressure care cushions, etc.
Bulky Item Pallet Delivery (Orders Over £200) Arrives within 2-3 Days - FREE
Our courier pallet delivery option is available for large equipment and bulky item orders over £200 and typically over 10kg in weight - Delivered on a pallet and for you to assemble. This includes profiling beds, mattresses, overbed tables, headboards etc.
Our Non-Contact Delivery Process: Our courier service will deliver large equipment on a pallet, placing them outside and as close to your property as possible. All we ask for is a signature of receipt - other than that there will be absolutely no physical contact between our courier service and you.
Please note that many large items such as beds are delivered in a compact, packaged form that allows them to be delivered cost-effectively and maneuvered through standard doorways.
** Delivery To UK Highlands and Islands
Pricing given is for the majority of UK postcodes but does not apply to the remote UK Highlands and Islands. For remote and off-shore locations pricing and to discuss your specific transport needs, please call us on 08000 191 246 for details.
Our Installation Services.
Standard Care Home / Medical Facility Installation Service (5-10 Days) - £95.00 with VAT relief
With our Standard Home Installation Service, your bed or large product will be delivered and installed in your care home or medical facility usually within 5-10 working days of purchasing.
Premium Named Day Care Home / Medical Facility Installation Service (2-3 Days) - £145.00 with VAT relief
By selecting our Premium Named Day Home Installation Service, your bed or large product will be delivered and installed in your care home or medical facility within 2-3 working days of purchasing. You will be given a delivery date when you order and will receive a call from the installation crew 1 hour before delivery.
Important Installation Requirements
** Please ensure you accurately measure your room space in advance of ordering to ensure there is space for the product to be installed.
We will need a working space of 2 x 2.5m in the room where the equipment will be installed. We also recommend you perform a walk-through check to ensure clear and easy access for our engineers when carrying the equipment from the delivery truck to its final position.
We ship our products world-wide.
If you would like to have our products shipped to you outside of the United Kingdom, we would be delighted to help you. With our satellite company based in Australia and robust international shipping capabilities, we are sure we can serve you, wherever you are in the world.
To arrange for international shipping, please contact us directly via email: firstname.lastname@example.org and we will be able to provide you with a quote for International shipping to your destination.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Additional Services.We recognise that sometimes you need things in a hurry - our time sensitive services are here to help and serve when you need it most. If you require these options, please do call us directly on 08000 191 246.
By 10am or By 12am and Saturday Delivery
Same Day Delivery
For emergency orders, we offer same day delivery subject to availability. Same day deliveries are calculated by distance and depending on engineer availability can also include installation.
Old Bed/Chair Removal
We can take away your old bed and/or chair and dispose of them. Cost per item is £49.00 with VAT relief.
Non-Stock and Made-to-Order Items
Some of our products are either made to order or have longer lead-times. Where this is the case, we will contact you within one working day to discuss this with you and provide an approximate dispatch date.
Should the lead-time on the product be an issue, we will do everything possible to accelerate the process or offer you a refund.
Next Steps - Prepare For Your Delivery
Our courier deliveries will take place between 8am and 5pm.
- The courier being used for your shipment will keep you informed of progress via their tracking portal, SMS messages and/or email. If you require a specific time, please state at time of ordering.
- Please ensure there is a clear passage / space to manoeuvre large items from the delivery lorry to the final location.
- Please also consider that some of our deliveries come on large lorries so do let us know when you place your order if you have any access restrictions in and around your property.
If you have any questions about the delivery of your item, please call us on 08000 191 246.