We are open and here to support you, whilst operating in a safe way for all concerned.
In order to keep everyone safe; you, your patients, your own friends and family, alongside our Caremed family, we now have a number of options to choose from if you need your healthcare furniture serviced or repaired.
Do remember that we are regularly testing our own technicians and staff each week, which should add an element of reassurance to the steps we are taking.
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BACK TO BASE
This is where we can pick up a piece of furniture on a specific day and at a specific time and bring it back to the Caremed HQ repair shop to fix or service. This is a great option for all portable pieces of furniture such as chairs & mattresses.
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ONSITE
Whilst we are testing our staff at least once a week at Caremed HQ, our staff are willing to be tested/temperature checked when they arrive on site by yourselves and then can repair onsite if it is safe for all concerned.
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VIDEOCHAT
If you would prefer a member of our staff didn't enter your home, then we can offer rapid parts delivery for the item that needs repairing, and then set up a videolink via Zoom, WhatApp, Teams and guide the technicians through the repair process. We have been known to set up the same piece of equipment here at HQ and talk you through all the steps, so you can see what we are doing as well as hear.
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LIVE CHAT ON OUR WEBSITE
Just a reminder that our online chat system on our website is mobile-friendly and has been really well received by maintenance team clients to resolve issues - our technicians are immediately on hand to respond. You can take pictures of the problem and send them in and we will respond quickly.
We are open and here to support you, whilst operating in a safe way for all concerned. So give us a call on 01926 889677 or email us here, and we will do all we can to help.
